If a buyer reports an issue and asks for a replacement, sellers can now opt to send the cards themselves instead of triggering an order in Mana Pool.

This option actually existed before, but we had removed it because it left buyers unsure about what was happening next. We’ve brought it back in a clearer way. Now, selecting the replacement option reopens the original order for fulfillment.

From there, the seller completes the shipment like a normal original order, the buyer and seller get notifications and feedback like a normal order, and any issues with the replacement order can also be reported like a normal order.

The seller issue resolution form, with the replacement option highlighted.