Mana Pool

Work on Marketplace Support at Mana Pool

Join Mana Pool and help build the best marketplace for Magic Cards.

Mana Pool is looking for a full-time, US-based, remote employee to take on the responsibilities of Marketplace Support. You will work with customers to solve problems, and work with the founders to improve Mana Pool’s software to make the experience easy and delightful for both buyers and sellers.

Requirements/Skills

For this position, you should be friendly, fast-moving, strong at writing and problem-solving, and love Magic.

  • Deep experience with Magic: The Gathering - playing, buying and selling experience welcome
  • Strong and empathic writing skills
  • Ability to remember lots of details and work with complex software
  • Intuition for what improvements will make Mana Pool better for customers (both buyers and sellers)
  • College degree preferred

Responsibilities

Since we have been growing quickly, we are bringing on a third team member to handle customer support, but your work may also grow to include marketing, management, and other operational focuses. You should be comfortable in a small, fast-changing company environment.

  • Correspond with buyers and sellers about issues with the site and their orders
  • Use Mana Pool’s system to create replacement orders, and issue refunds and credits to customers
  • Help prioritize development work we need to make the experience better for buyers and sellers
  • Help with marketing, hiring, software testing, trend analysis (spreadsheets/SQL), and other duties that may come up

Compensation

  • Salary - $45,000/year
  • Stock/equity: substantial early stage equity available
  • Health insurance via Health Reimbursement Arrangement (HRA), up to $750/month for an individual
  • 401K with 25% match
  • 4 weeks paid time off, plus 12 holidays you can take at your discretion (32 total days)
  • High-quality equipment provided (MacBook Pro, monitors, desk equipment, high-end chair, as desired)

About Mana Pool

Mana Pool is the marketplace for Magic cards. Since we launched publicly at MagicCon Chicago in 2023, Mana Pool has rapidly grown to become one of the top destinations to buy and sell Magic cards. Mana Pool’s inventory includes 22M cards from more than 1,000 sellers across the US, and the site has skyrocketed in popularity and sales this year.

How to Apply

Please send an email to support@manapool.com

  • Use subject line: Mana Pool Marketplace Support Position
  • In your email say: why you want this position, why you think you’d be good at it, and one sentence about your favorite way to play Magic
  • Attach a resume