Work on Marketplace Support at Mana Pool

Mana Pool is looking for a full-time, US-based, remote employee to work on Marketplace Support. Help customers to solve problems, and work with the dev team to make Mana Pool easy and delightful for both buyers and sellers.

Requirements/Skills

For this position, you should be friendly, fast-moving, strong at writing and problem-solving, and love Magic.

• Deep experience with Magic: The Gathering - playing, buying and selling experience welcome
• Strong and empathic writing skills
• Ability to remember lots of details and work with complex software
• Intuition for what improvements will make Mana Pool better for customers (both buyers and sellers)

Responsibilities

• Correspond with buyers and sellers about issues with the site and their orders
• Use Mana Pool’s system to create replacement orders, and issue refunds and credits to customers
• Help prioritize development work we need to make the experience better for buyers and sellers
• Help with marketing, hiring, software testing, trend analysis (spreadsheets/SQL), and other duties that may come up

Compensation

• Salary - $45,000/year
• Stock/equity: substantial early stage equity available
• Great family healthcare coverage
• 401K with 50% company match (company will contribute up to 3% of salary)
• 4 weeks paid time off, plus 12 holidays you can take at your discretion (32 total days)
• High-quality equipment provided (MacBook, monitors, desk, desk equipment, chair, as desired)

How to Apply

Please send an email to support@manapool.com

• Use subject line: Mana Pool Marketplace Support Position
• In your email say: why you want this position, why you think you’d be good at it, and one sentence about your favorite way to play Magic
• Please let us know if you would be happy to work a shifted schedule (Thursday-Monday) to help with weekend support.
• Please also say whether you would like to be considered for both Marketplace Support and the Fulfillment Specialist position.
• Attach a resume